Virtual MediClinic takes our commitment to quality very seriously and we go to great lengths to ensure that we only carry the highest quality products. We do not resell returned items—so our customers can be confident that every product purchased from Virtual MediClinic has been kept under the proper conditions at all times.
Occasionally a product may not meet expectations. Most products are eligible for a return credit within 30 days; however, heat sensitive products, perishable and special order items are not eligible for return credit. Please note, the customer is responsible for any return shipping cost. All returns (excluding those that are due to an error on Virtual MediClinic's part) are subject to a 25% returns processing fee due to the fact we do not resell product.
If you receive a package that has been damaged, save the original box and all its contents and call us immediately with the invoice number. We will make every effort to remedy the situation as soon as possible.